One record per customer
Contact details, past purchases and notes sit in one place, so anyone serving a customer sees the same history instead of starting from scratch.
Product · Customer relationships
AlienXCRM
A customer relationship system that keeps details, follow-ups and messages in one place, sharing its customers with AlienXPOS.
Reviewed by Pathmanathan Lathesh, Founder and CEO · Last updated
In short
What is AlienXCRM?
AlienXCRM keeps a single record of each customer — who they are, what they have bought and what was promised — so follow-ups and messages do not depend on one person's memory. It shares its customer records with AlienXPOS, so the customers you bill at the counter are the same customers you follow up.
Use cases
What AlienXCRM is built to solve
Sales and follow-ups
Enquiries, quotes and promises are tracked to a next step, so a customer who asked for something is followed up rather than forgotten.
Customer messaging
Confirmations, reminders and updates go out by SMS and WhatsApp from the same customer record, tied to something the customer actually did.
Repeat business
Because the history is in one place, it is built to help you see which customers are worth a reminder, an offer or a call back.
Design
How it is designed
Shared with AlienXPOS
The customer a shop bills in AlienXPOS is the same customer in AlienXCRM. There is no separate list to keep in step, so follow-ups start from real purchases.
Messaging built in, not bolted on
SMS and WhatsApp are part of the customer record, so a message is sent at the right moment — after a sale, when an order is ready, when a balance is due — rather than copied into a separate tool.
Suited to Sri Lankan businesses
SMS still reaches a phone with no internet and no app installed, which matters across the Eastern Province and the rest of Sri Lanka. AlienXCRM is built to use the channel that actually reaches each customer.
Questions
AlienXCRM FAQ
What is AlienXCRM?
AlienXCRM is a customer relationship system that keeps customer details, sales follow-ups and messages in one place for Sri Lankan businesses.
Does AlienXCRM share customers with AlienXPOS?
Yes. AlienXCRM and AlienXPOS share one set of customer records, so the customers you bill at the counter are the same ones you follow up and message.
Can AlienXCRM send messages to customers?
Yes. It is built to send confirmations, reminders and updates by SMS and WhatsApp from the same customer record.
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